Help Center
Clear answers and direct support when you need it.
After you book, we send the request to the host for confirmation. Once the host approves it, you will receive a notification and the booking status will change to “Confirmed”. The host has 12 hours to respond.
For host privacy, the exact location can be shared after the booking is confirmed.
You can contact the host through “Ask the host”. The host’s phone number appears on the booking page 24 hours before check-in.
You can cancel at any time before check-in. Cancellation within the last 24 hours before check-in negatively affects your rating.
Shaleh is not responsible for external financial transactions or transfers. We recommend paying upon arrival at the property.
The security deposit is paid to the host upon arrival and returned at departure after confirming the property is in good condition and the agreed policies have been followed.
Open a support ticket and the team will reply inside the ticket.